Terms and Conditions
Welcome to BestPromoGifts.com. This Web site is provided by BestPromoGifts (referred to throughout this Web site as “BestPromoGifts”) as a service to our customers. Please review the following rules that govern your use of the BestPromoGifts.com site. Please note that your use of the BestPromoGifts.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. BestPromoGifts reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.
Section A of these Terms and Conditions applies specifically to orders placed with BestPromoGifts.
Section B of these Terms and Conditions applies to the use of the Site.
SECTION A: TERMS AND CONDITIONS OF ORDER
Welcome to BestPromoGifts.com. The following terms and conditions incorporate a series of policies specific to BestPromoGifts's delivery of online printing services and apply to all transactions with www.BestPromoGifts.com. The placing of an order indicates your unconditional agreement and acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.
BestPromoGifts reserves the right to update or modify these Terms and Conditions at any time without prior notice to you. For this reason, we encourage you to review these Terms and Conditions whenever you use this site.
The BestPromoGifts Satisfaction Guarantee
BestPromoGifts stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact Customer Service through Inbox from our website within 7 calendar days from the date you receive your order, and we will work with you to resolve the issue in a timely manner.
Please note BestPromoGifts is not responsible for the following:
File Submissions
- Inaccurate or poor quality artwork, including but not limited to file format, colours, resolution and bleed.
- Errors in user-selected options such product type, size, finishing options, etc.
- Incorrect content and typo mistakes.
Shipping and Delivery
- Delivery delays due to improperly prepared files.
- Products damage or loss after dispatched from BestPromoGifts’ factory.
- Incorrect shipping address, undeliverable packages, or other errors created by you.
Complaints
Any complaints must be made within 7 calendar days of receiving your goods. Any complaints made after this time period are void of any right to reprint or refund. We have right to resolve any complaint within our own discretion and we will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, wilful act or default.
Supplied Artwork in ‘Print-Ready’ format
You are responsible for the accuracy of your print-ready artwork files, and you must proofread all files carefully before submitting to BestPromoGifts.
We only accept Print-Ready files therefore it is crucial that you self-check the file format according to our Instructions before uploading them to your order:
https://www.BestPromoGifts.com/instructions.pdf
All artwork must be supplied as 300dpi Hi-Res in PDF format. BestPromoGifts is not responsible for images that may print blurred or pixelated due to customer supplied artwork if its less than 300dpi. We require 2mm bleed on all edges for cutting.
If the files you supplied are not ‘Print-Ready’, we will contact you through Inbox and you will be responsible for correcting any issues, and your order will be withheld from production until you complete the changes or notify us to print as is. Any delays in artwork not being supplied ‘Print Ready’ will lead to your order missing the desired delivery.
Once the status of a print job becomes “Processing”, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. If you must change the artwork files, please contact us through Inbox to verify the additional costs for such change.
Bleed and Margin Requirements
Since cutting cannot be guaranteed to be exactly in the same place for a large quantity of print products, you must stretch the background at least 2mm outside of the trim line on each side (this is called a “bleed”) and place all critical elements (text, images, graphic elements, logos, etc.) 5mm inward on each side from the trim line. Anything left too close to the trim line within 5mm inward or 2mm outward may be cut.
We recommend no borders due to shifting in the cutting process because they may appear uneven.
Production Turnaround Time
Our standard production turnaround time is 20 working days. It does not include shipping transit time and you should allow 7 - 100 additional business days for delivery based on your geographic location in the world from Slovenia and the mode of transport chosen.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
Shipping and Arrival Times
We only use the best international couriers (FedEx, TNT, UPS and DHL) but shipping transit times vary especially during the pandemic time, and BestPromoGifts assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time as we have to rely on Third party delivery company / courier. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Any delivery times given are estimated and might be extended in connection with high volume of orders.
BestPromoGifts is not responsible for delays due to improperly prepared files supplied.
Both printing and shipping times are based on business days only and do not include weekends or holidays.
BestPromoGifts shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control, this includes any delay which may occur through international customs for items being delivered overseas.
BestPromoGifts is not responsible for incorrect or inaccurate shipping addresses provided by customers. Orders that need to be reshipped, redelivered or rerouted due to an incorrect or inaccurate shipping address supplied by the customer will result in additional charges and the customer is responsible for the payment.
Damaged Goods during Shipping
All our products are carefully controlled for quality in production, and only those with verified good quality are selected for dispatch, being suitably packaged for transit purpose. BestPromoGifts assumes no liability for goods loss or damage, whether direct, indirect, consequential or otherwise, once the products have been delivered to a courier. Title to products and risk of loss pass to you upon the dispatch from the BestPromoGifts’ factory.
It is your responsibility to open the packaging and check the state of the products upon delivery. If goods arrive damaged they must be rejected for receiving from the courier and contact must be made to BestPromoGifts Customer Service ASAP within 24 hours. Only in this way the damaged products can return to us for investigation so that we can file a complaint to the courier company and claim for compensation of the damaged goods. We shall arrange to reprint your order once we have received such compensation.
If you fail to check the state of the products upon delivery and fail to reject damaged goods from signing with the courier, you must send the entire damaged goods back to BestPromoGifts in Italy at your own costs. This is the only way for us to file a complaint for investigation to the courier company.
In the event of delayed delivery, goods damages or losses, you have no right to withhold any payment to BestPromoGifts.
Payment
ll orders must be paid for in advance. Full payment must be received and cleared prior to processing the order. All prices are quoted in Euro and payment cannot be accepted in any other currency. We are pleased to accept Bank Transfers and payment through Paypal / Credit cards for goods, however please note that no work will proceed on any job in your order until full payment is received by BestPromoGifts. Individual exceptions can be arranged.
All sales are final, unless otherwise noted. No refunds are given once a payment is made.
Quotations
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or the Slovenian Government Regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today’s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you.
Colour Accuracy and Consistency
estPromoGifts uses state-of-the-art printing technology and will reproduce colour from submitted print-ready files as closely as possible, but cannot exactly match colour and density because of limitations in the printing process, as well as neighbouring image ink requirements.
Please note that BestPromoGifts accepts no responsibility for colour variations between submitted print-ready images and the actual artwork or product they represent. Please supply artwork files in CMYK or Pantone in PDF format for best printing quality.
Order returns, cancellation, refunds
All orders are subject to availability. Your order becomes binding as soon as we have accepted it. Due to nature of products we sell, reimbursements for products already printed or being printed are not possible. It is possible to cancel an order prior to its payment.
Your Warranty of Non-Infringement
rights in material you submit to BestPromoGifts, or that you are authorised by the owner of the material to print or distribute material you submit to BestPromoGifts for processing. You further warrant that your intended use of such material will not infringe any right of the owner of such material.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions.
Confidentiality
Your printed product or images used for your printed product will not be used in any marketing collateral without your prior consent.
We are pleased to sign Non Disclosure Agreement (“NDA”) upon request.
Force Majeure
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
SECTION B: GENERAL TERMS AND CONDITIONS
Access and use of the site www.BestPromoGifts.com (the "Site") is subject to the user's acceptance of the following conditions (the "Conditions") and applicable laws. By accessing and consulting the Site, the user accepts, without limitations or reservations, the Conditions specified below. If the Conditions are not accepted, the user is invited not to use the Site.
The site is owned by PROMOS MARKETING d.o.o., VISKA CESTA 49c, 1000 LJUBLJANA, SLOVENIA, VAT No. SI28733304 - (“BestPromoGifts").
Limitations on the use of the content and information published on the Site
All information and content published on the Site (the "Information") are protected by copyright or other intellectual property rights and, unless otherwise indicated, may not be used, either totally or in part, or copied or reproduced. , transferred, published and distributed in any way without the prior written consent of BestPromoGifts. The user may download and / or print the Information exclusively for personal use and for non-commercial purposes. In any case, the user may not distribute, modify, transmit, reuse, send or use the Information, including texts, images, contents and any software present on the Site, for advertising or commercial purposes without the prior written authorization of BestPromoGifts.
The logos and any other distinctive signs appearing on the Site are the property of BestPromoGifts or its commercial partners, and may not be used in any way and form or by any means without the prior written consent of BestPromoGifts. In particular, the name “BestPromoGifts” as well as any other distinctive sign that contains the “BestPromoGifts” logos cannot in any way be used as a domain name or part of it, for third party sites, without the prior written consent of BestPromoGifts.
If any infringement of intellectual property rights is found, a report can be sent to BestPromoGifts at the following email address: info@BestPromoGifts.com.
Limitation of Liability
BestPromoGifts will endeavour to publish accurate and up-to-date information on the Site. However, no guarantee is given that the use of the Information does not violate the rights of third parties, nor that it is error-free, accurate, complete and up-to-date. Under no circumstances will BestPromoGifts be liable in any way for any negative consequence, damage or loss, deriving from or connected to the use of the Site or the Information.
Third party sites, links and content
BestPromoGifts cannot control the content of third-party sites and external pages to which the Site may be connected in any way, and assumes no responsibility for the materials and information contained on such sites with respect to which BestPromoGifts has any link from its own site. Linking to pages outside the Site is under the responsibility of the user. The connection through links to other sites does not in any way imply that BestPromoGifts has collaborative or affiliation relationships with third party owners of these sites.
Information submitted by users
Any information, content or material sent to the Site (via email or uploaded files, data, questions, comments, suggestions or other) will always be considered confidential. The user guarantees to hold BestPromoGifts harmless from any action, request, claim or request from third parties in relation to the use of such material.
Further limitations
Only third parties may link to the home page of the Site. In no case is "deep linking” permitted without the prior written permission of BestPromoGifts.
The "framing" of the Site or portions of it by third parties is not permitted, nor is the use of any other means that could lead users to believe that the content of the Site attributable to third parties is allowed. Furthermore, any inclusion of portions of the Site in third party sites unrelated to BestPromoGifts is prohibited.
Any request for a link to the home page of the Site or to any of its sections, pages or contents can be sent to the following address: info@BestPromoGifts.com. BestPromoGifts will grant authorization for the activation of links to the Site at its discretion.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BestPromoGifts, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless PROMOS MARKETING d.o.o.and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Slovenia.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@BestPromoGifts.com.
Last updated September 20th, 2022